Refunds, clearly handled.

When a refund can happen

A refund may be issued for an eligible returned item, a verified damaged/incorrect item, or an eligible cancellation before dispatch. Return eligibility is reviewed against the order, delivery date and item condition.

Return inspection

For returns, the item is checked after it is received. Normal returns require the T-shirt to be unworn, unwashed and unaltered, with original tags and packaging. Verified manufacturing defects and incorrect shipments are handled separately.

How the refund is recorded

The owner records the approved refund amount, refund method and refund reference in the private admin dashboard. This gives the store a clear record of what was refunded and when.

Refund method & timing

Refunds are sent to the original payment method where practical, or to UPI details confirmed by support. Once LOLA marks a refund as completed, the time for the amount to appear can vary by the bank or payment system.

What may be excluded

Shipping, platform charges or other non-refundable components may be treated according to the applicable order policy and the reason for the return. The final refund amount is confirmed when the return is approved.

Need help?

Use the Returns & Refunds page to submit or check a request. Keep your order number and checkout phone number available.

This is a store policy summary. Applicable consumer-protection rights remain unaffected. The owner should have the final policy reviewed for the business’s actual operating model before launch.